CONFIRMATION, CANCELLATION & TERMINATION

 

1. Order Confirmation: Work will only commence once Twenty Four Hour Engineering Ltd has received an order number/purchase order (verbal or written) as confirmation. Cancellation charges outlined below will apply to all contracts post-confirmation.

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2. Client Cancellations: Should the client cancel the contract after work has commenced, the client is liable for the full quoted or estimated value of the order, including any direct or indirect losses incurred by Twenty Four Hour Engineering Ltd.

 

3. Right to Terminate: Twenty Four Hour Engineering Ltd reserves the right to terminate any agreement or contract at any time, with verbal or written notice, should the client enter liquidation, face debt collection actions, or have an administrator appointed to manage their business.

 

4. Fee Adjustments: Fees are based on individual contract requirements, and Twenty Four Hour Engineering Ltd reserves the right to adjust costs accordingly. Additional work or preparation beyond the original quote may incur extra charges.

 

5. Project Delays: Work schedules are based on information available at the time of order but are subject to delays due to factors beyond our control, such as strikes, accidents, force majeure, equipment breakdowns, or supply issues.

 

6. Non-liability for Delays: Any verbal or written timelines provided are estimates only. Twenty Four Hour Engineering Ltd is not liable for any delays, associated costs, or third-party fines resulting from missed timelines.

 

7. Unquoted Orders: Orders processed without a formal quote will be completed in good faith, with the understanding that these terms and conditions have been accepted by the client.

 

OVERVIEW​

 

8. Service Commitment: Twenty Four Hour Engineering Ltd is dedicated to meeting or exceeding clients' quality and delivery expectations.

 

9. Continuous Improvement: Emphasising defect prevention, efficiency, and long-term partnerships with suppliers, customers, and employees, we strive to improve our processes continually.

 

10. Limitation of Liability: Except for cases of death or personal injury, Twenty Four Hour Engineering Ltd is not liable for lost profits, indirect, special, or consequential losses arising from the contract.

 

11. Client Diligence: Clients are expected to provide accurate drawings, concepts, and materials to facilitate successful contract preparation and delivery.

 

12. Additional Charges: Any additional items, changes in sizes or designs not included in the initial quote, will be billed at our standard hourly rate, with material costs added to the final invoice.

 

13. Social Media Consent: Twenty Four Hour Engineering Ltd may showcase completed projects on social media. Clients can opt out by notifying us in writing. Client details, product information, and project specifics will not be disclosed.

 

14. Right to Decline Work: We reserve the right to refuse work that may jeopardise employee safety.

 

15. Terms Amendments: Terms & Conditions are subject to change. Clients are encouraged to review them quarterly.

 

RETENTION OF TITLE

 

16. Ownership: Title to all goods remains with Twenty Four Hour Engineering Ltd until full payment is received.

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17. Risk & Responsibility: Clients assume all risk and liability for goods upon delivery and agree to store them safely and adequately insured.

 

18. Retrieval Rights: Should full payment not be made by the due date, Twenty Four Hour Engineering Ltd reserves the right to reclaim goods. Clients agree to grant access to premises for this purpose.

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19. Restrictions on Resale or Modification: Until ownership transfers, clients may not resell, pledge, or modify goods without written permission from Twenty Four Hour Engineering Ltd.

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DATA PROTECTION

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20. GDPR Compliance: We respect client privacy and comply with GDPR, ensuring secure and lawful processing of personal data. Twenty Four Hour Engineering Ltd are members of the ICO (Information Commissioners Office)

 

21. Data Use: Client information is retained for quotations, invoicing, and account management. Clients may request data removal or updates at any time. CCTV operates on our premises for safety 24/7.

 

QUALITY ASSURANCE

 

22. Project Standards: While we strive for high-quality outcomes, absolute precision is not guaranteed for all projects due to inherent limitations.

 

23. Transport Liability: We carry out all our own transportation and accept liability for damages occurring during transit.

 

24. Internal Inspections: All completed works are inspected in-house by senior staff and department managers.

 

25. Drawing Accuracy: Clients are encouraged to provide accurate drawings. We are not liable for inaccuracies in client-supplied sketches or dimensions.

 

POWDER COATING (SPRAY, OVER-COATS & COLOR)

 

26. Third-party Finishing: Galvanizing, anodizing, or plating is outsourced, and we cannot guarantee finishes or accept liability for delays or penalties.

 

27. Powder Coating: JDM Powder Tech Ltd handles all powder coating requirements for Twenty Four Hour Engineering Ltd. They aim for high-quality finishes but cannot guarantee perfect results, especially on re-spray products.

 

28. Hanging Marks: To maximize production, hanging may leave visible hook marks. If there is no designated hole position, clients should confirm before the order is processed.

 

29. Re-spray Costs: Re-spray work is done in good faith. Additional fees apply if stripping the original finish is required for powder coating.

 

30. Colour Matching: While colour matching to RAL colours or samples is available, exact matches cannot be guaranteed due to variations in powder suppliers and batch differences.

 

31. JDM Powder Tech Ltd: Terms and condition apply and can be viewed on this link TERMS & CONDITIONS | JDM Powder Tech Ltd

 

CHARGES & PAYMENTS

 

32. Minimum Order Charge: A minimum order charge of £90 + VAT applies, or £180 + VAT if powder coating is required.

 

33. Payment Terms: Payment is due 30 days end of month, payable via bank transfer only. We do not accept card, cheque, or cash payments.

 

34. Payment Deadlines: Payments must be received by the due date stated on the invoice.

 

35. Overdue Payments: Accounts overdue by more than four weeks will be transferred to Thomas Higgins Solicitors Ltd for collection. Additional costs or interest may apply.

 

36. Account Suspension: Late payments may result in immediate account suspension, with work completion at our discretion.

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Registered office address

Stirling House Sunderland Quay, Culpeper Close, Medway City Estate Rochester, Kent, ME2 4HN

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Company Directors 

Jason John Reavell & Dennis John Reavell